Cancel before your first session and you get everything back, no reason needed.
Follow the plan. Meet with John over 30 days. You will generate better opportunities. Guaranteed. If not, tell us within 14 days and you get everything back. Not prorated. Not minus a fee. All of it.
What we do not refund is the market: an offer that did not come, a company that went quiet. We guarantee the work, because that is the part we control.
If you think a charge is wrong, email us before you call your bank. We are faster than a chargeback.
| Situation | What you get back |
|---|---|
| You cancel before your first session, for any reason | 100% refund. No questions. |
| You followed your Game Plan for 30 days and the opportunities did not come | 100% refund under the Founder’s Guarantee™, if you tell us within 14 days of your final session. |
| We end the engagement because it is not working | Pro rata refund for undelivered sessions, and we tell you why. |
| John cannot deliver because of death, incapacity, or serious illness | Full refund of the undelivered portion. |
| You did not attend, did not send the inputs, or did not work the Game Plan | The guarantee does not apply. Write to us anyway, see Section 4. |
| You did the work, but did not get the offer you wanted | Not covered. We guarantee the work, not the market. See Section 6. |
This policy forms part of our Terms of Service. Where the two describe the same thing, read them together.
Change your mind for any reason before your first session takes place, and you receive a full refund of everything you have paid. You do not need a reason and we will not ask for one.
Write to john@elevatedexec.com. We acknowledge within one business day and the refund is issued within 5 business days.
This applies whether you paid in full or paid a deposit. Where a deposit was paid, the deposit is returned in full and no balance becomes due.
Follow the plan. Meet with John over 30 days. You will generate better opportunities. Guaranteed. If not, you get your money back, and we tell you so ourselves.
We do not prorate a guarantee refund, deduct a fee for sessions delivered, keep a deposit, or charge a restocking or administrative fee. It is the full amount.
If this policy and a guarantee we have published on our website conflict, the version more favorable to you governs. We would rather honor what we said in public than argue about wording.
The guarantee is available if you completed the work. That means you attended your scheduled sessions, subject to the forgiven no-show below, and returned the inputs we asked for, such as your intake materials, your résumé, and your target information.
Three things, all of which we build with you and hand you by day 10:
That is the whole standard. If those three are true and the opportunities did not come, the guarantee is yours.
The guarantee stands behind work that was actually performed. If the sessions did not happen and the inputs never arrived, there is no work for it to stand behind. That is the only reason the condition exists. It is not a hurdle designed to make claiming difficult.
You get one missed session per engagement, no explanation required, and it does not count against completion. Things happen at this level of a career.
If you did not complete the work and you are still unhappy, write to us anyway. We will talk about it, and we have never handled one of these badly. A rigid reading of this section is not how we want to run the business.
Once your first session has taken place, the engagement is non-cancellable, and the Founder’s Guarantee™ is your remedy. We hold time for you and prepare against your specific situation before you ever sit down, which is why the commitment firms up at that point.
An engagement may be paid in full, or in stages set out in your engagement letter.
Sessions you do not book within the engagement term, as extended under our Terms, expire and are not separately refundable. The guarantee is the route to a refund, not session by session credit.
We guarantee the work. We do not guarantee the market, and no honest advisory does. These are not refundable events:
We guarantee the opportunities. We do not guarantee which one you accept.
Our Terms of Service say the same thing in Section 3, and we say it out loud on sales calls before you buy.
The EMI is complimentary. There is nothing to refund, and taking it does not create an engagement.
We may end an engagement where the working relationship is not productive. In that case we refund you pro rata for undelivered sessions, and we tell you the reason directly. This has been rare.
If John Comeau becomes unable to deliver because of death, incapacity, or serious illness, the undelivered portion is refunded in full. We will not substitute a different practitioner without your written agreement.
Where we end an engagement because you materially breached our Terms of Service, no refund is due. We will set out what happened in writing first and give you a chance to put it right where that is possible.
If we cancel on less than 24 hours notice, that session is rescheduled at your convenience and you receive an additional 30 minutes with John at no charge. This is time back, not money back, and it does not affect your guarantee.
| Step | Timing |
|---|---|
| You email john@elevatedexec.com | Any time within the applicable window |
| We acknowledge in writing | Within 2 business days |
| We issue the refund through Stripe | Within 10 business days of acknowledgment, or 5 business days for a pre-first-session cancellation |
| Your bank posts it | Typically 5 to 10 additional business days, which is the bank’s timeline and outside our control |
Refunds go to the original payment method. We cannot send a refund to a different card or account except where the original is closed, in which case we will arrange a documented alternative with you.
Any sales tax collected is refunded with the payment.
Stripe sends you an automated refund confirmation by email as soon as we issue it, so you have a record independent of us.
If you think a charge is wrong, email us before you call your bank. Our guarantee is usually faster than a dispute, and it does not require you to prove anything.
A chargeback freezes the funds for weeks, involves the card network, and forces both of us to submit evidence. We would rather just refund you.
Where a chargeback is filed, we will respond to the card network with the record of your engagement, including booking confirmations, session attendance, and deliverables provided. Filing a chargeback does not by itself end your obligations under our Terms of Service.
We may update this policy. The version that applies to you is the version published on the day you purchased, and a later change never reduces what you were promised at the time. Dated prior versions are available on request.
Elevated Executive Inc, doing business as Elevated Exec
6895 East Camelback Road, Suite 3001
Scottsdale, Arizona 85251, United States
Email: john@elevatedexec.com
Telephone: +1 (312) 206-7205
Refund requests go to John directly. There is no support queue and no retention team between you and the answer.
This is the Refund Policy for elevatedexec.com. Related documents: Terms of Service and Privacy Policy. This policy forms part of the Terms.
If you are reading this because something went wrong, write to john@elevatedexec.com and say so plainly. It reaches John.
Built by a headhunter, not a coach.